All orders are dispatched from our East Tamaki warehouse in Auckland and typically arrive within 2–5 business days. We also offer free shipping on all orders over $150. The following shipping rates apply to orders under $150;
NZ - Mainland Shipping Rate $10.00
NZ - All Rural Delivery $15.00
NZ - Delivery to Waiheke Is, Great Barrier Is, Chatham Is, and Stewart Is $15.00

Yes. We offer a 14-Day Change of Mind Return on eligible items.

If you've changed your mind, you can return unopened and unused items in their original packaging within 14 days of receiving your order for a full refund or exchange.

To start a return, please contact our team within 14 days of delivery. Please wait for return authorisation before sending any items back.

Contact us:

• Email: info@lodgecastiron.co.nz
  
• Phone: 09 272 8620 (during business hours)
  

For full details, please see our Returns & Refunds Policy: https://lodgecastiron.co.nz/pages/returns-and-refunds-policy

Yes Lodge cast iron lids are oven safe.

No extra seasoning is required before first use. Lodge Cast Iron cookware comes pre-seasoned from the Lodge foundry. We still recommend a quick rinse, thorough dry, and a light oiling after each use to build up the seasoning.

Yes, you can use a small amount of mild dish soap on modern cast iron cookware. The myth that soap ruins seasoning comes from old soaps that contained lye, which could strip the seasoning. Today's dish soaps are gentler and won't harm a well-seasoned pan if used occasionally and sparingly.

Key cleaning tips:

• Use only a small amount of mild dish soap when needed
• Dry the skillet immediately and thoroughly after washing
• Apply a light coating of oil to maintain the seasoning
• For everyday cleaning, hot water and a stiff brush or scraper usually work just fine